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Checkout must be
completed within 7 days
of the end of the
auction.
We leave positive
feedback for all of our
customers who pay on
time and leave us
positive feedback. As
soon as we receive your
feedback, our system
will automatically leave
feedback for you.
To
avoid negative feedback,
please do not bid on an
item if you are unable
to honor the bid price
Customer Service hours
are Monday - Friday from
9am - 4pm. If you have
questions, please email
us at
designerfragranceoutlet@yahoo.com
We
have an unconditional
return policy on all
unused, new items
purchased. Returns must
come with their original
box. Once the item is
received, we will refund
the full purchase price.
No shipping fees are
refunded.
For
exchanges, the
restocking fee is
waived, but all shipping
charges are the
customer's
responsibility.
You
must obtain a return #
before sending your item
back to us. Please email
us and let us know you
are planning to send an
item back for
return/exchange, and we
will issue your return #
and give you
instructions on how to
proceed.
Returns/exchanges must
be received within 14
days of the receipt of
the return #. Return #s
are voided and items are
ineligible for return
after 14 days.
Can we mark the item
as a gift or sample?
Unfortunately, we are
unable to mark any items
that we ship as a gift
or sample. We mark the
items with the price you
pay for them.
What happens if I
don't pay within 7 days?
If payment is not
received within 7 days
of the end of the
auction, the checkout
will expire and the item
will be relisted, and an
unpaid item strike will
be filed. If the item is
still available for
purchase, we will gladly
reopen your checkout.
Once payment is
received, we will remove
the unpaid item strike.
If you do not wish to
purchase the item, you
have the option to pay a
$10 relist fee to have
the strike removed as
well. Otherwise,
nonpayment of items won
will result in an unpaid
item strike.
Does the item come in
the original box?
All items come
in the original box
unless noted in the
auction.
Will I receive a
tracking number?
Yes, you will be emailed
a tracking number when
your item ships.
Do you have any
additional items that
are not listed?
Yes, we might have
additional items since
our inventory is
changing on a daily
basis.
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Our secure checkout
system will give you a
choice to pay with
paypal, money order, or
credit cards.
We do not accept
personal, business
checks, and American
Express. If sending a
money order, please be
sure to write your item
number on the money
order.
Payment is required
within 7 days of the end
of the auction. If
payment is not received
within 7 days, the item
will be relisted, and an
unpaid item strike will
be filed.
For money orders, a
mailing address will be
provided for shipment of
the money order.
Texas residents pay
8.25% sales tax
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Domestic Shipping Cost
1st Item
Each Additional Item |
$8.95
$2.95 |
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Canada Shipping Cost
1st Item
Each Additional Item |
$14.95
$2.95 |
USA
USA:
Continental USA: $8.95
for the first item and
$2.95 for each
additional item in
the same shipment.
CANADA
$14.95 for the first
item and $2.95 for each
additional item in
the same shipment.
Canada Shipments:
All orders will be
shipped via UPS ground. We will
not be responsible for
any charges or any
matters incurred with
Customs.
INTERNATIONAL
We currently
DO NOT
ship to other International
locations at this time.
We also offer expedited
shipping options at
checkout.
We will ship the next
business day after
payment is received
Monday to Friday.
You
will be emailed a
tracking number once
your item ships.
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