It is a slightly used product--that's why the start price is low. I used it 3 times (maybe an ounce is gone...shampoo reaches to the top of the wrapper on the bottle). It just didn't work with my hair and I didn't want it to get wasted! The bottle is perfectly closed up now and I still have the original packaging to ship it in. I promise the kit is still in perfect condition minus about an ounce of product! If you know you like the Wen products, this is the perfect buy!
I'm also sending the 3 bonus products that are 100% brand new, I never even opened the lid of them. Includes:
1 - 2 oz. WEN® Styling Crème
1 - 2 oz. WEN® Re Moist Intensive Hair Repair Mask
1 - 10g WEN® Texture Balm