About UsJohnstown PA 15904 that deals with selling overstock products mainly electronics (but not limited to) such as state of the art televisions and digital cameras. We abide by the L.L.C. regulations and Policies. We strive for excellent customer service and will work with any situation to ensure that you are satisfied with your transaction on e-bay.PLEASE READ: It is the bidder's responsibility to confirm compatibility/specifications with the manufacturer BEFORE placing a bid. Each item is checked to the best of our ability. Due to the nature of our products it is important that you remeber we are human too, and mistakes can be made. We will try to resolve most item problems that are in our control. Warranties: Some of our items come with warranty information. Please note that we do not know what type of, if any, warranty the item actually possesses. We include the information if it comes with an item, but the warranty is NOT guaranteed to be valid with the manufacturer. We do not advise buyers to contact the manufacturer regarding any type or warranty as we are NOT authorized dealers or retailers, and we simply include the warranty information with items if the comes to us with them. However, we do recommend purchasing a warranty through square trade! Please contact us IMMEDIATELY if you are having an issue with your item or if it appears shipping damage has occurred; CONTACT MUST BE MADE within 7 days of receiving the item in order for us to assist you with any item issues. If the above problems occur, you must retain all included shipping materials, including the box, in order to return the item for a refund/replacement or to file a claim.(Please see our return policy.) Payment We currently ONLY accept PAYPAL payments. If you have sent payment and you do not recieve a tracking number by the the end of the business day (Monday thru Friday), please e-mail us regarding payment confirmation. If any payment or shipping information is missing (ie; correct address and accurate payment amount), your shipment may be delayed until we can obtain the above necessary information.PA sales tax applies to all in-state buyers. This sales tax is also included to anyone, from any state, picking an item up at our warehouse. Return Policy Remember! Items sold "AS IS" are NOT eligible for return! Contact must be made within 7 days of receiving the item in order for us to assist you with item issues. the buyer is responisble for a 10% restocking fee, and all of our ebay and paypal fees. If the item is in a condition other than how it was shipped from our warehouse, the above stated refund will not be issued untill, for example, the missing accessories are provided/returned to our warehouse or the cosmetic/functional damage repairs are paid for by the customer. Due to the nature of ebay business, unfortunately, issues do arise and occur. It is important that you inspect your item(s) immediately upon receiving them. If you find an issue, please contact us immediately. When there is an issue with the unit that we cannot resolve over the telephone or e-mail, you may return the package in the condition/packaging it arrived to you in. You will need to include the e-bay item number and the reason for return when sending the item back to us. When the item is returned to us, we will then decide, per the item condition, what kind of refund, if a refund at all should be given.Non-Paying Bidders Payment, in full, is expected within 7 days from the close of the auction! When payment is NOT recieved for an eBay item in the alloted time frame, an eBay Non-Paying Bidder Notification will be filed regardless of contact between the buyer and the seller; we do not accept partial payments or payments intended to cover eBay fees. If you send an e-mail backing-out of a listing post-auction, you will receive a draft email confirmation from us stating to expect a Non-Paying Bidder Notification. Shipping Policy If items are not picked up or freight arrangements are not made within 7 days of winning your auction, you will be charged a $25.00 storage fee per item, per week! Items are shipped via FedEx only. We will only ship using our FedEx account number. PLEASE Fedex Shipping Damage: Freight Shipping Damage: We charge a FLAT rate for all of our shipments, UNLESS, because of size and weight, the item needs to be picked up or shipped by freight (For example, a Large TV). In this case, the high bidder is responsible for making their own shipping arrangements. For freighted deliveries, shipping dimensions and weights will be clearly stated in our advertisement. Damage done to the item during frieght shipping is NOT our responsibility. You will have to report any damage to your freight carrier! Not us. If your item arrives to you seemingly damaged in transit, please do not refuse the package, but rather inspect the unit cosmetically and functionally, and if shipping damage has occurred, please retain all packaging materials, as well as all items/accessories included in your auction. Please contact us via ebay to inform us of the damage. Once we are contacted by you, we will contact Fedex in order to begin a Damage Claim. We will schedule to have the item picked up at the recipient’s location. Once we receive the item back, we will complete the paperwork for the claim and contact you when the claim is completed. This process usually can take 7-15 days after we complete the paperwork. Please do not initiate a damage claim with Fedex; please wait for us to do so, as delays and complications may occur otherwise. NOTE: We only ship to 48 continental states within the USA, sorry NO EXCEPTIONS TO THIS RULE! We do not ship to any other International locations or to APO/FPO, or P.O. Boxes (the lower 48 only). If you won an auction and you are from an International location, you will need to provide a physical US shipping address in order for us to ship your item. A tracking number is automatically emailed upon FedEx pick-up to the paypal email address provided. If your item is returned to our warehouse by FedEx as a result of an incorrect provided shipping address, the buyer will be responsible for the reshipment charges for the item. ALL freighted items are now being charged $20.00 for our time and packaging materials. We recommend freightquote.com for freight shipments. We will need the frieght company to fax or email us a bill of lading. The item WILL NOT be released to the freight driver WITHOUT us having a copy of the bill of lading!Feedback We strive to ensure good customer relations. If there is a problem with your e-Bay transaction please contact us before leaving a negative feedback and we will do whatever it may take to leave you satisfied with your purchases. PLEASE be sure to include your E-BAY item number when you submit your payment. Make payments PROMPTLY and please No Dead-beat bidders please. Feel free to contact us with any questions about our auctions PRIOR to bidding. Thank you, Happy Bidding, and be sure to check out our other auctions. Disclaimer: If you are found to break any of our policies, or if you are a "repeat offender" of one of the listed negative scenarios above, please be aware that we may block you from having any further business relations with us. Contact Us Our business hours are 9:00 AM to 5:00 PM EST Monday through Friday. We do not answer calls or e-mails after these established business hours (ie; weekends and holidays). If you attempt to contact us and reach our answering machine, or you e-mail us after 5:00 PM, your phone call, or e-mail, will be attended to, promptley, in the order in which it was recieved on the next business day. Questions emailed to us, which are already answered in the auction description or in our policies, may be responded to by a form e-mail in order to direct bidders where to find the answer to their questions. The detail we use to write our auction descriptions, and in our policies, are meant to serve as a reference for bidders. Most, if not all, questions are answered in those places of reference, so please check the ad FULLY first before you send a question to us. Our Fax: (814)467-6001 and Our E-mail: Our address: 143 Jaycee Drive Suite 6 Johnstown, PA 15904 ksquaredsales@myway.com We are a small enterprise located in our humble town of About Our Items/Item Condition Unless stated in the auction description, all items are OPEN BOX. This means the boxes have been opened to verify the content. Our items range from used goods, returned goods, overstock merchandise, shelf-pulls, or store displays. We DO NOT know the history of our items beyond what we describe in our ads. When a item is said to NOT come in original packaging or box, this means we will provide a generic box for storage and shipment because the item does not have it's original box or packaging. We attempt to obtain correct specifications from the manufacturer's website, if this is not possible, we will obtain specifications from other legitimate sources. We are NOT liable for misinformation regarding the item's specifications. |