 Shipping
We try to ship all orders within
24-48 hours, weekdays. We ship most orders via USPS.
International Shipping
We gladly ship to Asia (Australia, New Zealand, Korea & Japan) and Europe (Austria, Belgium, Denmark, Finland, France, Ireland, Netherlands, Norway, Portugal, Sweden, Switzerland and United Kingdom). Sorry, we do not ship to Germany as requested by Ebay. Sorry, we do not ship fragrances to Canada since prohibited by Canada Post. We do not ship to Italy and Greece as there is no global mail service from here. We do not ship to Spain due to several lost packages. We do not ship to any Eastern European countries at all including Poland, Romania, Czech Republic, Hungary, Turkey, Croatia, Cyprus and Latvia. Buyers in countries not listed, please ask before bidding. All orders over $75 require insurance
which is not included in the calculated quote shown in this listing. We accept Paypal and credit cards via telephone. Please ask if you have any special
handling requests. We do reserve
the right NOT to ship any orders showing an unconfirmed addresses that is paid
with Paypal.
Combined Shipping
We are
pleased to combine shipping when possible but kindly request all items be paid
at the same time. Cost of any additional item would be half the price of the
original shipping cost. We strongly recommend insurance as the USPS offers very
reasonable shipping but is not perfect. Our experience shows USPS loses about 1
out 1,000 packages and we are sorry to say we cannot be responsible. Orders over
$50 require insurance.
Damaged items
We
pack all items carefully and have a full time professional shipping department.
In the unlikely event of a damaged item please contact us immediately and save
all packaging. Items not insured and damaged in transit are
not our responsibility if packed improperly.
Please
note that when international orders are shipped in a global mailer it is at 100%
the risk of the buyer. There is no insurance, often no tracking.
Global Mailers are extremely reliable but an item is not possible for us to
guarantee safe arrival as it goes through many hands, your item could end up at
the bottom of a sack of mail, or can simply be thrown by a clerk. Please
do not ask us to accept responsibility as this is beyond our control. If
you are not willing to take a small chance that your item can get lost or
damaged, either ship it insured or buy it elsewhere, but please do not
blame us!
Payment
Terms
We
accept Paypal of all types in US dollars only including credit cards and
e-checks (Visa, Mastercard, Discover, and American Express are processed by
Paypal). Any e-checks will be held until cleared as per Paypal policy.
Paypal orders over $50 will require a confirmed address. The ship to address on
checkout must match the address on Paypal if using Paypal. Orders equal to
or over $250.00 require an online signature receipt and should not be a P.O. Box
address. We accept a bank check from USA banks only, money orders in US dollars
only drawn from US banks. Payment is due and kindly appreciated within 7
days. If this is a problem please ask before bidding. We kindly ask all buyers
to complete our checkout with Kyozou and if using Paypal it then takes you to
Paypal's secure site.
If you are the winner,
click the button above to check out right now!
Non-Paying
We try
to keep the lowest prices possible and work with all buyers, but have had too
many non-payers and all non-payers are reported to eBay. If there is a
legitimate reason and we still have stock of an item we will remove a non-paying
notice within a reasonable time.
FAQ
Do you accept returns?
We do
not accept any returns unless it is our error. We are not a store who works on
high profits and guarantees your satisfaction. We do guarantee you get the item
as advertised and any errors will gladly and promptly be corrected. Any shipping
costs for returns will be reimbursed and we will give instructions for return
shipping. We are a platinum power seller and have many loyal customers and
customer satisfaction is our goal.
Should I contact you to check on
my order?
Please
allow sufficient time to allow your order to get there before asking. We also
email all domestic buyers a tracking #.
How do you handle feedback?
We are
pleased to leave feedback once left for us as we have an automated program that
is updated daily to reciprocate. Please contact us before leaving any negative
comments as a courtesy since most problems, if any, are easily solved.
Can I email you offers for an
item?
Please
do not e-mail with an offer for an item listed as you would not do that in a
reliable store.
Can I ask you about wholesale orders?
If you
have a request for a quantity order or wholesale availability of an item we do
welcome your requests and we can list an auction for you.
How accurate are the item
descriptions?
We do
our best to state accurately and clearly the item and condition. All items are
generally new unless stated, but often items do have some minor deficiency as no
box or a slight dent or scratch and we try to note this whenever possible.
Please do not ask for a sealed one or new one when it is not in the description
as well as the date it was manufactured. We always suggest checking the
item in the store when it comes to color or at least the website as pictures and
monitors are not always accurate and do vary. Any expiration dates will be noted
if applicable (less than 1 year) and most cosmetic items, as well as
creams or treatments still do not have expiration dates and we cannot check
every single item. If you see an error in our description your suggestions are
always welcome and appreciated as it is not possible for us to know every item
we sell.
Do you give advice on how to
apply make-up?
We are
not the make-up experts and do not offer advice, suggestions or professional
counseling of any kind. We are not responsible for the use or misuse of any item
and any description or application on the auction is from the manufacturer or
the product. We strongly suggest you see the cosmetic experts in the store to
see and try the items before purchasing, as we too want you to be satisfied.
What are your office hours?
We are
here Monday through Friday from 9am to 5pm and usually longer. We do not answer
e-mails on the weekend or major holidays.
How can I contact you?
Please
e-mail us at
cinby2@prodigy.net. When sending e-mail
about an order or an item please remember to include any necessary details like
the auction item #, date won or paid, and how you paid. |