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Customer Service Policy:

 

Our mission is to make your purchase as pleasant as possible!

 

We want you to be delighted with every aspect of your purchase!

 

At The Escape Place you will always get:

• Fast, friendly, efficient service.

• An email when your payment is received and when your order has shipped.

• Extreme detail given to packaging, so that your item has a gentle ride to your home.

• Delivery confirmation tracking number for all domestic shipments.

• Shipping within 48 hours of a cleared payment.

 

Please feel free to return your purchase for any reason. If you are not happy. we are not happy!

 

 

Terms:

• Items must be returned in seven days.

• If item is new it must be returned unopened unless defective.

• Purchase must be returned in same condition as sent.

• If defective product is returned within seven days of receipt, seller will replace product or a full refund including postage will be given to customer.

• Refunds will be issued as cash back. Refunds will be for purchase price of product only unless defective.

Requirements to Bid:

• Before bidding please review eBay's Bidding Policy and make sure you are aware of your responsibilities as a buyer.
• As per the eBay policy, once you bid you have entered into a binding contract under the terms of this listing.  

Communication:

• We promptly answer all emails that we receive, usually the same working day.

Multiple Purchases:

• We are happy to combine items won in a three day period into a single shipment.  Shipping and handling rates are listed below.

• If you are purchasing several items from us please wait until the last item closes.
• Request a single invoice with discounted shipping and handling.
   

International Shipments:

• We ship worldwide!

• International shipping and handling rates are listed below.    

Payment:

• PayPal is our preferred method of payment so we can get your purchases to you fast. 
• We also accept money orders and personal checks from our domestic customers. If you are paying by personal check please allow 14 days for shipment.
   

Sales Tax:

• Sales tax of 7.75% applicable to Illinois residents.

Feedback:

• We encourage you to check our feedback to see what other buyers think of our products and service.
• Once your item arrives and you are completely satisfied with your purchase please leave appropriate feedback for us. We will do the same for you.

 

            See Below for Shipping and Handling Rates