payment
- Our preferred method of payment is PayPal, however, we will accept US Postal Money Orders for US buyers.
- Canadian residents are subject to PST and GST, or HST depending on your province.
- We ask that all buyers wait to send their payment until they have received an invoice. This will ensure that all costs (including shipping) have been calculated correctly.
- Our business hours are Monday thru Friday 9:00am to 5:00pm EST. We are closed Saturday, Sunday and holidays. Shipments will be sent out within the above listed business hours only. Your questions may be answered at any time but we do not guarantee a quick response outside of our business hours. Any emails you send us should include corresponding eBay item #, your User ID and email address registered with eBay.
PICTURES: We strive to accurately portray the colors of the products offered on this auction. However, because the color you see is dependent on your computers monitor and lighting, we cannot guarantee that the color you see will be exactly the same.
shipping
§ Combined shipping is available for auctions ending within three days of each other only. The additional shipping cost for combined shipping is dependent on total package weight.
§ Auctions won by the same buyer within three days of each other will automatically be combined and shipping fee is adjusted accordingly. We ask that all buyers please wait for an invoice prior to making their payment.
§ Handling and package fees are included in the shipping fee for each other.
§ Canadian residents: Items are shipped by Canada Post and a tracking number is provided.
è Due to the increased cost of shipping to Alberta and BC, residents of these provinces may be charged an additional shipping fee depending on the item and weight.
§ US residents: Items are shipped through Canada Post and can take up to 20 days to be received, depending on shipment method.
§ International Buyer: Items are shipped through Canada Post International Air at a charge of $16.95 for items under 500 g. If you’re item is larger than this the shipping will be adjusted.
§ PLEASE NOTE THAT WE DO NOT SHIP TO GERMANY DUE TO GERMAN IMPORT LAWS
§ Shipping insurance is available at an additional cost of $1.00 per $100 purchased. Please specify whether or not you would like your item to be insured.
§ Lost items: Canada Post sometimes encounters delays on shipments. To avoid any problems, we encourage buyers to purchase shipping insurance. In an instance where shipment has not been received, we ask that Canadian buyers wait 30 days from the date of shipment before contacting us. US buyers should wait 45 days from date of shipment. We cannot guarantee a refund; however, we will work with the buyer to maintain customer satisfaction. We value your business.
Items will be shipped within 2 business days of receipt of payment. Winning bidder will be contacted within 24 hours of the auction closing. All payments must be received within 7 business days of the auction closing. If payment is not received by this time, we reserve the right to relist the item and leave feedback accordingly.
return policy
We strive to provide all necessary information in order for buyers to make informed decisions on their purchases. As a result, we do not accept any returns. Please note that the colour of cosmetic items may vary depending on the quality and resolution of your computer screen.
our guarantee
We guarantee that products are as described and photographed in the auction. It is up to the buyer to read all auction information prior to bidding on item. Any questions by the buyer will be answered as soon as possible and we ask that you wait for a response to your question prior to bidding. This will ensure buyer satisfaction.