Bidding, Payment and Check-Out
Sales Tax
Sales Tax is applicable in the following states: Missouri.
Payment
We accept and prefer VISA, Mastercard, American Express, and Discover on our secure web server. We also accept PayPal, and money orders.
Return Policy
Within 30 days of receipt of your shipment, at your expense, you may return
any UNOPENED product (s), for a refund, as long as the product is in resalable
condition and untampered. The shipping & handling cost for the order is NOT
refundable. Please note that there is also a 15% re-stocking fee on any returns.
If you wish to cancel your order and do so before we have shipped your product,
(shipment email notification with shipment identification number), there is only
a 5% order cancellation processing fee.
Shipping
You may select a specific shipping method for speed of
delivery. We reserve the right to upgrade your package to another shipping
service, at no extra cost, in order to insure the fastest delivery possible (for
instance UPS Ground to USPS priority mail). We also include a handling
charge for each order to cover expenses incurred; this expense is included in
the cost you see at checkout. For this reason fees may be higher than what you
might find at the post office or at UPS.
***NOTICE*** Due to occurrences of CUSTOMER FRAUD and MAIL
THEFT, YOU the customer, agree not to hold ShopWars liable for (LOST or MISSING)
orders we have shipped that are shown as delivered to the address and/or zip
code you provided us in your order. We will assist any customer by providing
tracking information to law enforcement officials if you choose to file a report
for lost or stolen mail. We apologize in advance for these types of scenarios,
however we WILL NOT file insurance claims on delivery confirmed items. If
insurance is purchased, insurance claims may be filed ONLY for undelivered or
damaged packages. Again, insurance claims WILL NOT be accepted or filed for lost
or missing packages that are shown as DELIVERED.
Orders are typically processed within 24 hours, please note
that we ship Monday through Saturday, excluding Sundays and US Federal holidays.
Backordered items generally ship within 2-10 business days provided they are
available from the manufacturer. USPS Express orders are only shipped Monday
through Friday until 4pm each day. Express orders placed after 4 pm Friday or
during the weekend, will be shipped on Monday or the first business day if
Monday is a Federal Holiday. They are usually guaranteed delivery the next day
or 2 days depending on delivery location. Orders placed by 4pm CST Mon-Fri are
shipped the same day, providing the product is in stock.
Military Address (APO/FPO) ShopWars ships all orders sent to
APO and FPO Boxes via USPS. Depending on product
availability and location, orders should arrive at your Military Address within
3-5 business days. Delivery time from the military address to you can vary. Very
Important: Your package is only insured to your military address. ShopWars is
not liable for packages lost by Military Mail. If an insurance claim needs to be
filed, it must be filed 75 days after the shipping date, per USPS regulations.
In the event of an insurance claim, no refunds or reshipments will be made until
the insurance claim is settled.
Contact Us
ShopWars Toll-Free Number
Monday-Friday (10am-6pm CST) 1-888-746-3637
We can also be emailed at
ebay@shopwars.com with questions. Emails are answered generally within 12-24
hours.